Customer Service &
Hospitality Essentials
Program
will prepare you for a customer-facing role in the hospitality and tourism industry.This global industry has endless career opportunities in many different roles, companies, and countries/However, they all share one essential factor that is critical to their success: Customer Service. Our foundation-style program introduces and embeds essential skills using communication, language, and industry knowledge to support customers and guests with their needs.
With our program you will learn
• What hospitality means to customers
• Industry sectors and how they integrate
• Types of Tourism and how they are managed
• Business Hospitality (Meetings, Conferences, Exhibitions)
• Technology used in Hospitality
• Industry trends, current and future
• Communications and Relationship Management
• Guest Relations & Service-based Communication
For Professional English Program
• We use iPASS English which is a professional English language program developed by iPASS as part of PIHMS International Education.
• iPASS English is a General English Language Program which rapidly builds core language skills to support learners in their academic goals as well as their career development.
• iPASS English is a fully integrated learning solution delivered via an online system making it available worldwide.
Learning solution fully integrates the system,
materials, and method
Teachers save time and effort as lessons and material are all ready to go.
iPASS English
Key Points
of Difference
Students learn real language skills using fresh, engaging content.
Digital tools support all learning
modes to improve outcomes
The integrated solution provides learning material, a learning method, and a digital system that are all designed to work together. This ground-up design makes the learning processes smoother and more effective as all components are made to work together.
Benefits
• iPASS material is fresh and original and is designed to work with the iPASS learning method.
• iPASS delivers actual language skills and not just exam preparation.
• iPASS is available online making it accessible in class, at home, or anywhere!
• iPASS uses ongoing assessment to provide formative feedback during study. This means there are no surprises at the end of the program or exam time.
• Learners are equipped with the academic skills and real language skills required for successful secondary and tertiary study, or to progress into a career.
• Learners receive ongoing assessment which drives formative feedback during the learning process. This allows Learners and Teachers to adjust the learning focus to weaker areas.
• Learners experience a blended learning approach that merges different learning techniques into experiential classroom discovery and computer-based, autonomous learning.
• Learners receive the same, consistent learning experience in every class, at any campus.
• Faster Learners are able to move ahead at their own pace and not be held back by the rest of the class. This is achieved through extra modules designed for Self-Access.
Step into the Real World of Tourism & Hospitality with EdduSAP!
Are you ready to gain practical experience and build a career in one of the most exciting industries in the world? The EdduSAP Internship Program is designed to give you hands-on training and
real-world exposure to the tourism and hospitality sector, while enhancing your customer service and English language skills. This 2-month internship in Thailand is the perfect way to kickstart your career or elevate your expertise in the industry.
Program Highlights
Experience Top Tourist Destinations
Work with variety of hotels, resorts, restaurants and travel operators in Thailand, a global hub for tourism and hospitality. Gain insights into one of the most dynamic industries while experiencing the rich culture and beauty of Thailand.
Work with Leading Tourism Entrepreneurs
Collaborate with some of the most renowned names in the tourism sector, learning best practices, business operations, and customer service excellence
Enhance Your Professional Skills
• Master customer service techniques to exceed guest expectations.
• Develop confidence and fluency in English for workplace communication.
• Understand real-world operational challenges and how to overcome them.
Boost Your Resume
Stand out in the competitive job market with internationally recognized internship experience. This program is your steppingstone to a fulfilling career in tourism and hospitality.
Diverse and Inclusive Environment
Open to students of all ages (18 to 60+), our internship program fosters a multicultural and multigenerational learning experience that prepares you for global opportunities.
Why you choose with
EDDUSAP
Short and Effective Duration
A focused, 2-month program tailored to give you maximum exposure in a short time.
Direct Career Path
Internship placement opportunities with potential for recruitment after program completion.
Affordable and Convenient
Apply and pay entirely through our online platform for a hassle-free experience.
Supportive Network
Gain access to a lifelong professional network of peers and mentors.
Who is this for?
Customer Service & Hospitality Essentials program is suitable for anyone who wants to gain key knowledge and skills to allow entry into a customer service & hospitality roles and Professional English Program is suitable for anyone who wants to improve their English language proficiency to prepare for study or for work opportunities. Internship program is prepared for persons who already had both Customer Services & Hospitality skills and English skills and looking forward to find working opportunity in Tourism and Hospitality industries.
Entry Criterion
None.
EdduSAP Program 6
Customer Service Hospitality Plus Professional English Program Summary
Duration
The Customer Service & Hospitality Essentials Program runs for 12 Weeks using a combination of ONLINE and ONSITE classes. Following the training program students will continue to have access to their online program content for an additional 40 Weeks, totalling 1 Year of online access. This follow-on access provides ongoing reference as students move into further study or career opportunities. Student will get totally 3 certifications from PIHMS and EdduSAP for graduation in the Customer Service & Hospitality Essentials Program and Professional English Program. The third certification will be issued under EdduSAP and the Internship business owner.
Remark: Certification approved will be on the requirements as follow:
1. Student has to have at least 80% of online and onsite attending.
2. Student should show the English Proficiency at IELTS 5.0 (or equivalent, click link). In case students havent got the English score in hand, EdduSAP will provide the free of charge PIHMS English test for your English Proficiency checking with 70% score or higher.
3. Student has to pass the internship working requirement and working evaluation from the Internship business supervisors and EdduSAP teachers.
4. Upon the consideration of the Teachers committee.
Price : THB55,000
Please specify number of programs you would like to buy: xxxx
(1 program per 1 student)
Total Payment: THB xxxx
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