Customer Service & Hospitality Essentials Program (ONLINE + ONSITE)

Customer Service &

Hospitality Essentials

Program

This training program will prepare you for a customer-facing role in the hospitality and tourism industry. This global industry has endless career opportunities in many different roles, companies, and countries/ However, they all share one essential factor that is critical to their success: Customer Service. Our foundation-style program introduces and embeds essential skills using communication, language, and industry knowledge to support customers and guests with their needs.

With our program you will learn

• What hospitality means to cus stomers

• Industry sectors and how they integrate

• Types of Tourism and how they are managed

• Business Hospitality (Meetings, Conferences, Exhibitions)

• Technology used in Hospitality

• Industry trends, current and future

• Communications and Relationship Management

• Guest Relations & Service-based Communication

Why Choose EdduSAP?

• Short and Effective Duration: A focused, 2-month program tailored to give you maximum exposure in a short time.

• Direct Career Path: Internship placement opportunities with potential for recruitment after program completion.

• Affordable and Convenient: Apply and pay entirely through our online platform for a hassle-free experience.

• Supportive Network: Gain access to a lifelong professional network of peers and mentors.

Who is this for?

This program is suitable for anyone who wants to gain key knowledge and skills to allow entry into a customer service & hospitality roles.

Entry Criterion

None.

EdduSAP Program 1

Customer Service & Hospitality Program

Duration

The Customer Service & Hospitality Essentials Program runs for 12 Weeks using a combination of ONLINE and ONSITE classes. Following the training program students will continue to have access to their online program content for an additional 40 Weeks, totalling 1 Year of online access. This follow-on access provides ongoing reference as students move into further study or career opportunities.

Remark: Certification approved will be on the requirements as follow:

1. Student has to have at least 80% of online and onsite attending.

2. Student should show the English Proficiency at IELTS 5.0 (or equivalent, click link). In case students havent got the English score in hand, EdduSAP will provide the free of charge PIHMS English test for your English Proficiency checking with 70% score or higher.

3. Student has to pass the internship working requirement and working evaluation from the Internship business supervisors and EdduSAP teachers.

4. Upon the consideration of the Teachers committee.