Customer Service & Hospitality Essentials Program (ONLINE + ONSITE)

Plus Internship Program(ONSITE)

Customer Service &

Hospitality Essentials

Program

will prepare you for a customer-facing role in the hospitality and tourism industry.This global industry has endless career opportunities in many different roles, companies, and countries/However, they all share one essential factor that is critical to their success: Customer Service.

Our foundation-style program introduces and embeds essential skills using communication, language, and industry knowledge to support customers and guests with their needs.

With our program you will learn

• What hospitality means to cus stomers

• Industry sectors and how they integrate

• Types of Tourism and how they are managed

• Business Hospitality (Meetings, Conferences, Exhibitions)

• Technology used in Hospitality

• Industry trends, current and future

• Communications and Relationship Management

• Guest Relations & Service-based Communication

Step into the Real World of Tourism & Hospitality with EdduSAP!

Are you ready to gain practical experience and build a career in one of the most exciting industries in the world? The EdduSAP Internship Program is designed to give you hands-on training and real-world exposure to the tourism and hospitality sector, while enhancing your customer service and English language skills. This 2-month internship in Thailand is the perfect way to kickstart your career or elevate your expertise in the industry.

Program Highlights

Experience Top Tourist Destinations

Work with variety of hotels, resorts, restaurants and travel operators in Thailand, a global hub for tourism and hospitality. Gain insights into one of the most dynamic industries while experiencing the rich culture and beauty of Thailand.

Work with Leading Tourism Entrepreneurs

Collaborate with some of the most renowned names in the tourism sector, learning best practices, business operations, and customer service excellence

Enhance Your Professional Skills

• Master customer service techniques to exceed guest expectations.

• Develop confidence and fluency in English for workplace communication.

• Understand real-world operational challenges and how to overcome them.

Boost Your Resume

Stand out in the competitive job market with internationally recognized internship experience. This program is your steppingstone to a fulfilling career in tourism and hospitality.

Diverse and Inclusive Environment

Open to students of all ages (18 to 60+), our internship program fosters a multicultural and multigenerational learning experience that prepares you for global opportunities.

Note :

1. This price is for Thai citizens or Foreigners who already have a working visa or student visa.

2. Foreigners who havent got a student visa will have additional charge THB20,000 (approximately) for student visa handling fee.

Why Choose EdduSAP?

• Short and Effective Duration: A focused, 2-month program tailored to give you maximum exposure in a short time.

• Direct Career Path: Internship placement opportunities with potential for recruitment after program completion.

• Affordable and Convenient: Apply and pay entirely through our online platform for a hassle-free experience.

• Supportive Network: Gain access to a lifelong professional network of peers and mentors.

Who is this for?

Customer Service & Hospitality Essentials program is suitable for anyone who wants to gain key knowledge and skills to enter customer service and hospitality roles.The internship program is designed for individuals who already have both customer service and hospitality skills, as well as English proficiency, and are looking forward to finding working opportunities in the tourism and hospitality industries.

Entry Criterion

None.

EdduSAP Program 5

Customer Service & Hospitality Program - Internship Program Summary

Duration

The Customer Service & Hospitality Essentials Program runs for 12 Weeks using a combination of ONLINE and ONSITE classes. Following the training program students will continue to have access to their online program content for an additional 40 Weeks, totalling 1 Year of online access. This follow-on access provides ongoing reference as students move into further study or career opportunities. Student will get totally 2 certifications, the first one from PIHMS and EdduSAP for graduation in the Customer Service & Hospitality Essentials Program.

Remark: Certification approved will be on the requirements as follow:

1. Student has to have at least 80% of online and onsite attending.

2. Student should show the English Proficiency at IELTS 5.0 (or equivalent, click link). In case students havent got the English score in hand, EdduSAP will provide the free of charge PIHMS English test for your English Proficiency checking with 70% score or higher.

3. Student has to pass the internship working requirement and working evaluation from the Internship business supervisors and EdduSAP teachers.

4. Upon the consideration of the Teachers committee.